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Frequently Asked Questions

How do i update my phone number?

If you wish to update your phone number listed in your account, please follow these steps:

  1. Log into your My Account area;                                                                                                                                                                                                                                                                                1._login.png
  2. Click on the Personal details tab on the left;                                                                                                                                                                                                                                                            2._Personal_Details.png
  3. Identify the Phone number in the Personal Details box;                                                                                                                                                                                                                                          3._Personal_details_box.PNG
  4. click on the pencil icon 4._edit_icon.png to edit it;              
  5. Update with the correct phone, and click Submit:                                                                                                                                                                                                                                                  5._Update_phone_number.PNG

The phone number will show with the new number you saved.

How do I change my password from the My Account area?

If you wish to update your password and are already logged into your My Account area, follow these simple steps:

  1. In the My Account area, click on the Personal Details tab on the left;                                                                                                                                                                                                        1._Personal_Details_Tab.PNG
  2. Scroll to the Change Password box and click on the Pencil icon;                                                                                                            2._Change_password_box.PNG
  3. You will then need to enter both your Current password and New password;                                                                                          3._enter_passwords.PNG
  4. Please make sure to include in your new password both lower- and upper-case characters, at least 8 characters, and at least one number, special characters are not allowed;                                                                        4._enter_passwords_2.PNG
  5. Click on Submit;
  6. your new password has been updated.

In rare cases, it may take up to 15 minutes for your AvaMetaTrader to be updated with the new password. 

How do I retrieve my forgotten password?

If you need to change your password, you can do so in two different ways; this article will show how to change your password from your My Account Area, below are instructions for changing your password using the forgot your password widget in the login page. 

  1. Click on the Forgot your password? link under the login widget.

    forgot.png

  2. Type your email address (the same address you registered on AvaTrade) and click Submit.

    submit.png

  3. Click on Return to Login after you receive the confirmation that the email for setting the password has been changed,
    return.png
  4. Identify the email you receive from AvaTrade and click on the Continue Here button to proceed to change your password,
    continue.png
  5. Enter your Date of Birth by Month, Day and Year, then choose your new password,
    MDY.png
  6. Once all the requirements for the password are met (a green tick appears next to the requirement, under the form), you can confirm by clicking on the "Change Password!" button,PSW_req.png
  7. Return to the login page and enter your email address and New password.

How do I change the language settings in My Account?

Should you need to change the language in which your My Account area is displayed, follow these simple steps and select from among 25 different languages at your disposal.

Once logged into your My Account area, you will need to: 

  1. Select Personal Details from the left menu;
    Personal_Details.png
  2. Identify the line corresponding to the desired language, in the Personal Details box;
    2._personal_details_box.png
  3. Click on the edit (pencil) button edit_icon.png on the line corresponding to the language
  4. Select the language of your choice;
    4._languages.png
  5. Click on Submit;
    5._Submit.PNG
  6. Your My Account area will refresh and appear in the language of your choice.

 

How can I update my account information?

In the event you wish to change any of your account details information, please see below which details can be updated:

This article explains how to change the language settings in your account and the language settings in your MT4 Platform

This article explains how to update the phone number in your Account, or how to update your account password

If you wish to update your email address or registered name, please contact Customer Services.

Where can I find my monetary transaction history in My Account?

If you wish to download and examine your transactions history, aside from your trading history, please follow this step-by-step guide to make sure you will always have your statements ready at hand.

  1.  First thing you will need to log into your My Account area with your email  address & Password;
    login.png
  2. In the left menu you will find, last from the top, the My Info tab;
    my_info.png
  3. You can select the specific Trading Account you are interested in by clicking on the cascade menu and selecting/deselecting each Account;
    select.png
  4. Once the report includes all the Accounts you need, you can choose to Download or email an encrypted PDF file.
    PDF_Mail.png

Please note: the password to the file is your unique Customer ID that is reported right under the Download button:
download.png

Where can I see my trading history?

You can view your account history by using one of the following methods:

  • Access your trading history via the reports feature that is available directly from MetaTrader4; Make sure that the 'Terminal' window is open (if it's not, go to the 'View' tab and click on 'Terminal').
    1. Go to "Account history" on the Terminal (bottom tab bar);
    2. Right click anyplace -> Select "Save as report" -> click "Save"
      This will open your account statement which will open in your browser on a new tab.
    3. If you right click on the browser page and select “Print” you should have the option to save as PDF.
    4. You will be able to save or print it directly from the Browser.
    5. More information on the reports can be found on the 'Client Terminal - User Guide' in the 'Help' window on the platform.
  • Another way to view your trading history is by logging into your account on the AvaTrade website after you log into your account with your credentials (email address and password):
    1. Click on the link “Account Statement” located under each of your Account Details.
    2. Choose the Account you wish to obtain the Statement for.
    3. Select the Beginning and End dates for the period you are interested in (please note that both the beginning and end dates must be business days, i.e. Mon - Fri).
    4. Generate your Account Statement.
    5. You will be able to save or print it directly from the Browser.

Please Note: If the account is a managed account or a ZuluTrade account, then you will need to add “_Self” after the account username.

How do I know if my account is Verified?

In order to improve our customers’ experience and expedite the accounts verification process, clients can now see their account status and if their documents have been approved or rejected, and why.

The account Verification Status shows in the Upload Documents Tab (on the left side of your My Account page). Once you open that tab, you will see on the top of the page:

  • If your account has been verified: (screen shot) Your Account is Verified.
  • If your account has not been verified: (screen shot) Your Account is Not Verified.

After you upload the documents into your account, the document verification team will review the document within 1 business day. Once done, the status will change:

  • If the document is approved, it will show a green check mark next to it:
  • If the Document has been rejected, the status will change to Rejected and below it, will specify what needs to be uploaded instead or corrected in the uploaded document.

Please Note: under the strict regulatory requirement to which AvaTrade is obligated, accounts that are not verified within 14 days of their first deposit are subject to being blocked.

How do I apply to become a professional Trader?

Due to the ESMA regulation effective July 29th 2018, All EU countries trader’s accounts leverage were substantially lowered.

You may Increase your account leverage levels by applying to become a Professional Trader.  

You can apply directly from your My Account Area:

  1. In your My Account Area, in the left tabs, select the "Professional Trader" tab,
    Pro_Trader.png
  2. Go over the requirements and locate the ones that are relevant to your application,
    eligibility.png
  3. Select the respective check boxes of the requirements that are relevant to your application for Professional Trader status and fill in the requested details, then click on Continue;
    conditions.png
  4. Acquire and agree with the Informative you are presented before clicking the "Submit" button to file your Professional Trader application,
    declaration.png
  5. If one of the requirements you match is a sufficient trading history, at this point you will be requested to upload an Account Statement of your Trading Account (with AvaTrade or other Brokers);
    1. Click on the arrow to Browse for the relevant file on your PC and select it;                                             
      select_file.png
    2. Then Click on the Upload Button;                                                                                                                                                                      upload.png
    3. Wait for the completion check sign.                                                                                                                                                                 completed.png
    4. You can always upload the required documents later via the Upload Document page, please read this article for instructions how to upload documents later, just remember to scroll down to the Professional trader verification section of that page.

    5. Read and close the application completion message.

      thank_you.png

For instructions on how to upload documents into your My Account area:

How do I upload documents into My Account?

Avatrade operates under the strictest Regulatory Standards. This requires our Customers to verify their Account; thus, you can only upload the documentation through your My Account area.

To do so, simply follow this step by step guide:

  1. Login to your My Account area with your email address and password; 

    login.png

  2. Click on the Upload Documents Tab on the left side of the page;           

    mceclip0.png

  3. To upload your ID Card: 

    1. Chose the type of ID you wish to upload, click on the attachment icon, choose the document from your PC library, and click Open.                                
                      mceclip1.png

    2. Then, click the green Upload Button.                 
                                                                                  mceclip3.png                                                
  4. To upload your Proof of Address (Utility Bill): 

    1. Click on the attachment icon, choose the document from your PC library, and click Open.               mceclip4.png

    2. Then, click the green Upload Button.                                          
       mceclip5.png

  5. You will see the uploaded documents Icon change and – in addition –the Upload date and Status: (for example, ‘Waiting for review’).                         
                                     mceclip6.png

  6. Follow up within the next business day to see their status.

The status of the document you uploaded will change within the next 1 business day with either an approval or rejection right next to it.

What documents are required to open a Joint Trading Account?

If you wish to open a Joint Trading Account, please upload the following documents in clear, full page copy into your My Account area: 

  • Government-issued ID (front and back side) for each of the account holders;
  • A recent utility bill for each of the account holders (dating within the last 6 months) ;
  • The Joint Account Authorization form filled and signed in all its parts (download a blank copy from this link).
    Please note: the date requested refers to the date of signature of the form.

For instructions on how to upload documents into your My Account area:

  1. How to upload documents via the website (browser);
  2. How to upload documents via the AvaTradeGO app (Mobile).

I uploaded my documents. Is my account verified now?

As soon as your documents are uploaded to the My Account page, you will see their status in the Upload Documents section;

  • You will immediately see their status, for example: Waiting for Review with the upload time.
  • Once they are approved, you will see a green check mark next to the Document Type that has been approved.
  • If they are rejected, you will see their status changed to Rejected and what you are required to upload instead.

Once documents are uploaded to your account, the Document Verification team will review and process them within 1 business day.

Please make sure to upload all documents via your My Account to prevent any delays, you can find information on how to upload documents in the relevant section in our FAQ's.

What documents do I need to provide for a credit card deposit?

Credit card deposits require the following documents:

  1. Proof of ID - A coloured copy of a valid government-issued ID (e.g. Passport, ID card, driver’s license), containing the following information: Name, picture and date of birth. (must match the ones you registered your account with).
  2. Proof of Address - A utility bill for address verification (e.g. electricity, water, gas, mobile or land-line phone, local authority waste disposal, Affidavit issued and signed from Police and Commissioner of oath , a document that confirms your address issued by Municipality) containing your name, address, and issued date - not older than six months (must match the ones you registered with).
  • We do not accept any sort of letters, receipts, medical documents, University or School documents or retail statements for verification.
  • All documents must be readable, easily viewed and identified with all corners clearly visible.

Kindly note: AvaTrade reserves the right to request a credit card copy. In that event, you may black out the 8 middle digits of the card in front and the CVV in the back.

Where do I send my documents for verification?

Verifying your account is quick and easy. All you need to do is upload your documents by logging into your AvaTrade account. Once you are logged in, go to the 'Upload Documents' section.

How to upload your documents:

  1. Log into your account with your email address and password.
  2. Click on the ‘Upload Documents’ button showing on the left side of the page,
  3. Choose the appropriate document type you are uploading;
  4. Click on the attachment icon (a paper clip); a window will open in which you can select the document (from your PC library). Click on Open, then click on the green Upload button.
  5. You will see the icon indicating the document type change (there is no need to upload more than one document per type).

Documents are processed within 1 business day (Saturdays and Sundays are not business days). You can also monitor the process on your account verification status.

Please note: All documents must be valid, clear and full page copies (all 4 corners visible). We cannot accept documents hosted on cloud services.

Make sure your documents are saved in the correct format and that your file name contains letters or numbers only; any other characters will be invalid.

What documents do I need to provide in order to open an account?

In order to verify your account you will need to provide the following documents:

  1. Proof of ID - A valid government-issued ID (e.g. Passport, ID card, driver’s license), containing the following information: name, picture and date of birth. (must match the information you registered your account with).
  2. Proof of Address - A utility bill for address verification (e.g. electricity, water, gas, mobile or land-line phone, local authority waste disposal, Affidavit issued and signed from Police and Commissioner of oath , a document that confirms your address issued by Municipality) containing your name, address, and issued date - not older than six months (must match the ones you registered with). 
  • We do not accept any sort of letters, receipts, medical documents, University or School documents or retail statements for verification.
  • All documents must be readable, easily viewed and identified with all corners clearly visible.

For third party deposits, please send documents for both parties as listed above along with a signed POA (Power of Attorney) Form.

How do I cancel a Withdrawal request?

If you have made a withdrawal request within the last day and it's still in the Pending status, you can cancel it by logging into your My Account area;

  1. Open the "Withdrawal Funds" tab on the left;

    WDs.png                                                                                                                                                                                                                                                                             
  2. There you can see the "Pending Withdrawals" section;                                                                                                                                
    Pending.png
  3. Click on it and mark the withdrawal request you wish to cancel by selecting the box;
    select.png
  4. At this point you can click on the "Cancel withdrawals" button;
    Cancel.png
  5. The funds will return into your trading account and the request is cancelled.
    cancelled.png

Please note: Withdrawal requests are processed within 24 business hours of the time they are requested (Saturdays and Sundays are not considered business days).

How do I withdraw funds?

Want to withdraw funds from your account? No problem!
 

Please follow these simple steps:

  1. Log into your trading account with your email address and password.
  2. Once logged in, go to the withdrawal section.

    WDFunds.png

  3. Fill out an online withdrawal form through your account. 

    WD_page.png

  4. Your withdrawal will be processed within the next 24 business hours.


 Please note: In order to complete your withdrawal, your account must be fully verified

 

What are the available withdrawal methods?

Due to anti-money laundering regulations, withdrawals can only be sent via payment methods by which you funded your account with. Please note that you must withdraw up to 200% of your deposit to your credit/debit card, and only then you may withdraw by another method in your own name as you instruct.

For example: if you deposited $1,000 by credit card and made a $1,200 profit, the first $2,000 you withdraw must go back to the same credit card, before you can withdraw the profits by a different method, such as wire transfer, and other e-payment methods (for non-EU customers only).

If you made a deposit via 3rd party you must withdraw 100% of the deposit transaction on the first payment method.

Please note: in some cases the credit card provider may restrict the withdrawal amount to 100% of the deposit amount, in these cases; once you reach 100%, the remaining will be available for withdrawal via an alternative payment method.

What is the minimum trading volume required before I can withdraw my bonus?

In order to withdraw your bonus, you are required to execute a minimum trading volume of 10,000 in the account's base currency, for every $1 bonus within six months.

  • The bonus will be paid out upon receipt of verification documents.
  • The level of deposit required to receive the bonus is in the base currency of your AvaTrade account.

Kindly note: If you don't trade the required amount within the given time frame, your bonus will be cancelled and removed from your trading account.

Bonuses may not be applicable in your jurisdiction, if you'd like to learn more about our offerings for different regulatory regimes, click here.

Why is my withdrawal not being processed?

Usually, withdrawals are processed and sent out within 1 business day, depending on the payment method they are requested it may take some additional time to show in your statement;

  • For E-wallets it may take 1 day.
  • For Credit/Debit cards it may take up to 5 business days
  • For wire transfers it may take up to 10 business days.

Before requesting a withdrawal, please make sure that all requirements are met. These may include full account verification, the minimum trading of the bonus volume, sufficient usable margin, correct withdrawal method and more.

Once all requirements are met your withdrawal will be processed.

How long does it take to receive my withdraw funds?

Withdrawals are typically processed and sent within 1 business day.

Once the withdrawal is approved and processed, it may take some additional days to receive the payment:

  • For Credit/Debit Cards - up to 5 business days
  • For e-wallets - 24 hours 
  • For Wire transfers - up to 10 business days (depending on your county and Bank)

Kindly note: Saturday and Sunday are not considered business days

How long does it take to deposit?

AvaTrade offers multiple deposit methods and their processing times differ.
Before you go ahead and fund your account, please make sure that the verification process of your account is completed and that all of your uploaded documents have been approved.

If you use a regular credit/debit card, the payment should be credited instantly*. If there is any delay, please contact Customer Services.

E-payments (i.e. Moneybookers (Skrill), Neteller) will be credited within 24 hours, deposits by wire transfer can take up to 10 business days, depending on your bank and country (please make sure to send us a copy of the swift code or receipt for tracking).

*If this is your first credit card deposit it may take up to 1 business day to credit the funds to your account due to security verification.

What is the minimum amount I need to deposit in order to open an account?

The minimum deposit amount depends on the base currency of your account* :

Deposit Via Credit card, Wire Transfer or E-wallets:
USD account – USD $100
EUR account – €100
GBP** account – £100
AUD** account – AUD $100

**AUD is only available for Australian customers, GBP is only available for customers from the UK.

What should I do if the credit card I used to deposit has since expired?

If your credit card has expired since your last deposit you can easily update your AvaTrade Account with your new one.

When you are ready to make your next deposit, simply log into your account and follow the regular deposit steps by entering the new credit card details and click on the Deposit.png button.

Your new card will appear in the Deposit section above any previously used credit card(s).

For a step by step on how to complete a deposit, please read the article: How do I make a deposit?

If you experience any issues, you can always contact Customer Services.

What is a CFD?

Contracts For Difference (CFDs) are popular Over The Counter (OTC) financial derivative products, which enable you to trade on the price movement of financial assets, including Indices, Futures, Commodities, Shares, and Exchange Traded Funds, without actually owning the underlying Asset.

The main benefit of trading CFDs is the flexibility to trade against price movements without actually buying or selling the physical financial assets. Our CFDs derive their price from the underlying asset. You can trade CFDs if you believe the price of a financial instrument is likely to go up in value (strengthen,) and also if you think it is likely to go down (weaken). Your profit or loss in online CFD trading is determined by the difference between the price you buy and the price you sell.

What is the minimum Balance on a Demo Account?

Demo Accounts are meant for traders to practice trading and get accustomed to the features on AvaTrade's platforms before funding their account with real money.

For this reason AvaTrade's policy is to provide only a standard Demo balance, set at $/€/£ 100,000, so to allow sufficient margin for practice.

What can I trade with AvaTrade?

AvaTrade is dedicated to providing a variety of instruments across all major markets. Please review the list of available financial instruments and their information

  • Please note the tabs above the table, to change the type of instruments you are viewing
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