AvaTrade strives to provide our customers with an unrivaled trading experience, ensuring that all customers are treated fairly.

In the event that you have any query and/or concern and/or issue and/or problem and/or reason to feel dissatisfied with any aspect of our service, in the first instance, you should contact Customer Support.

Issues may arise as a result of misunderstandings and can be easily resolved by our customer services team who are happy to assist you and will try to resolve the issue as soon as possible.

If our Customer Services team is unable to resolve the matter or you feel that our service has not met your expectations and you wish to raise this issue as a formal complaint, you must download & complete a Complaint Form, which is accessible in the Legal Documents section of our website.

The completed Complaint Form accompanied by adequate supporting evidence (as necessary) must be submitted to complaints@avatrade.com to be recorded as a formal complaint.

The Complaints Department will ensure your complaint is thoroughly investigated and that you receive a fair outcome.