I can't log into my account. What do I do? If you are receiving an error message when trying to log in, please check and confirm your login details (password is case sensitive). You may also contact Customer support for assistance. Related articles Why can't I log into my demo account? How can I contact Avatrade? What is a Margin Call? Is the Demo Account different from the Real Account? What Forex Pairs will have 30:1 Leverage?